Enterprise‑grade Microsoft operations, without enterprise overhead.

TIER 1.

Managed Worplace

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Included Capabilities

For growing organisations that want stability, consistency and a secure baseline.

Service desk (8×5) via portal + email (phone optional).

Microsoft 365 administration: user lifecycle, core configuration, Teams/Exchange/SharePoint administration (scope defined in service catalogue).

Endpoint & mobile device management via Microsoft Intune: enrolment, compliance, configuration profiles, standard application deployment.

Identity baseline: MFA enforced, core Conditional Access policies implemented and maintained.

Patch & update management: monthly cycles, urgent patching for critical issues.

Standard reporting: monthly service report (ticket trends, device compliance, baseline posture summary).

Typical Fit:

SMEs needing professional operations and predictable support.

Organisations moving off break/fix or internal “best effort” IT.

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TIER 2.

Secure Operations

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Everything in Managed Workplace, plus

For companies that require a more secure and compliant controlled environment.

Advanced identity security: Conditional Access governance (change control + periodic review), risk‑based controls and admin protection.

Microsoft Defender suite management: policy hardening, alert triage, response coordination (scope depends on licensing).

Security posture management: Secure Score improvement plan tracked month‑to‑month with agreed targets.

Backup & recovery management: Microsoft 365 data protection and recovery testing cadence; endpoint backup where applicable.

Incident response coordination: defined P1/P2 playbooks, communications tree, containment and post‑incident review.

Typical Fit:

SMEs in regulated sectors or companies looking to grow or with cyber‑insurance requirements.

Mid‑market organisations needing measurable security improvement and a managed recovery posture.

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TIER 3.

Enterprise operations

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Everyting in secure Operations, plus

For leadership teams who want confidence, visibility and governance — not firefighting.

Tenant‑level governance: configuration drift control, policy standards, admin role review, and documented exceptions.

Formal change & release management: planned changes, approvals (right‑sized), rollback plans and change reporting.

SOC/SIEM integration (where required): Microsoft Sentinel integration or SOC partner integration, with agreed alerting and escalation.

Risk & roadmap reviews: quarterly risk register refresh and roadmap alignment to business priorities (monthly cadence option).

Cost optimisation (FinOps‑lite): licence rationalisation, Microsoft consumption insights, and waste reduction recommendations.

Executive reporting: board‑level dashboard and narrative reporting (risk, resilience, improvements, and next priorities).

Typical Fit:

Mid‑market organisations where outages or security incidents have material business impact.

Multi‑site or complex Microsoft estates where change control and governance are non‑negotiable.

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Most MSPs sell 'Support'. We sell operational control: secure identity, compliant devices, predictable change, and reporting that leadership can actually use.